Privacy Policy — How PK97 Game Protects You

Welcome to the pk97 game Privacy Policy. pk97 game operates the online gaming platform available at pk97game.org, including its mobile application for Android and iOS. When you register, deposit funds, play games, place sports bets or contact our support team, you share certain personal information with us. This policy explains how that information is handled.

We have written this policy to be as straightforward as possible. There is no hidden agenda, no selling your data to advertisers, and no sharing your details with organisations that have nothing to do with operating your account. The data we collect serves a specific purpose — running a secure, compliant and functional gaming platform for players in Pakistan.

By registering on pk97 game and using any part of the platform, you confirm that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your account.

pk97 game collects personal data in two ways: information you provide directly when registering and using the platform, and technical data collected automatically as you interact with the site or app. Below is a clear breakdown of both categories.

Information you provide directly:

• Registration details: your full name, date of birth, email address, mobile number and chosen username.
• Identity verification (KYC): a copy of your Computerised National Identity Card (CNIC), proof of address and, where required, proof of ownership of your payment method.
• Payment information: your JazzCash mobile number, Easypaisa account details, Raast ID, bank account details or debit card number — collected at the time of deposit or withdrawal. Full card numbers are handled directly by our payment processors, not stored on pk97 game servers.
• Support communications: messages, chat transcripts and any attachments you send to our support team.
• Responsible gaming preferences: deposit limits, loss limits, session timer settings and self-exclusion requests.

Data collected automatically:

• IP address and approximate location at the time of each login.
• Device type, operating system, browser version and screen resolution.
• Session duration, pages visited, games played and betting activity.
• Transaction history including deposit and withdrawal records.
• Cookies and similar tracking technologies (see Section 6 for details).

Every piece of data pk97 game collects has a specific, legitimate reason behind it. We do not collect data speculatively or for purposes unrelated to operating the platform. The main purposes are:

If you have opted in to marketing communications and later decide you no longer want to receive them, you can opt out at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.

pk97 game supports deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, debit cards and mobile wallets in PKR. Payment data is handled with the highest level of care given the sensitivity involved.

When you make a deposit using a card, the card number, expiry date and CVV are transmitted directly to our payment processor over an encrypted connection. pk97 game servers never receive or store your full card number. What we retain is a masked reference — for example, the last four digits — sufficient to identify the payment method for withdrawal purposes.

For JazzCash and Easypaisa transactions, only your registered mobile number is recorded alongside the transaction reference. For Raast and bank transfers, your account title and IBAN are stored for reconciliation and withdrawal processing purposes only.

You are required to use a payment method that is registered in your own name. Using another person's JazzCash account, bank card or wallet to fund your pk97 game account is a breach of our Terms and Conditions and may result in account suspension pending investigation.

pk97 game does not sell, rent or trade your personal data. We share data only in the following specific circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast-connected banks and card processing partners receive only the data needed to complete your transaction.
• KYC and identity verification partners: Where automated identity checks are used, your CNIC details may be passed to a secure third-party verification service operating under equivalent data protection obligations.
• Fraud prevention and anti-money laundering services: Transaction patterns and account metadata may be shared with specialist fraud detection tools to protect the platform and all players on it.
• Game providers: Aggregated, anonymised play data may be shared with game studios to improve game performance. No personally identifiable information is shared with game providers.
• Legal and regulatory requests: Where we receive a valid legal order requiring disclosure of user data, we will comply. We will notify you of such requests where legally permitted to do so.

All third parties who receive data from pk97 game are required to handle it in accordance with strict data protection standards and are prohibited from using it for any purpose other than the specific service they are providing to us.

pk97 game uses cookies and similar technologies to make the platform work correctly and to improve your experience over time. Cookies are small files stored on your device that allow the platform to remember certain preferences and actions.

We use three categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as preferred language, last-used payment method, game lobby filter settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how pages are used — which game categories are most popular, how long sessions last and which features are used most. This data is used in aggregate to improve the platform and is not linked to individual identities.

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site basis. Blocking essential cookies will prevent you from logging in and using the platform normally.

The pk97 game mobile app uses equivalent local storage mechanisms to achieve the same functionality as cookies on the web platform.

Security is not an afterthought at pk97 game — it is built into every layer of the platform. The following technical and organisational measures are in place to protect your personal data:

• TLS encryption: All data transmitted between your device and pk97 game servers is protected by TLS (Transport Layer Security). The padlock in your browser address bar confirms this is active.
• Encryption at rest: Sensitive data stored in our databases — including identity documents and payment references — is encrypted using industry-standard algorithms.
• Access controls: Only authorised personnel with a specific operational need can access player data. Access is logged and reviewed regularly.
• Two-factor authentication: Available on all accounts to add an additional layer of login security beyond your password.
• Regular security audits: The platform undergoes periodic security testing to identify and address vulnerabilities before they can be exploited.
• Fraud monitoring: Automated systems monitor account activity in real time for patterns consistent with unauthorised access, account takeover attempts or payment fraud.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, contact support immediately through the live chat feature on the platform or app.

pk97 game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and thereafter for as long as required by applicable legal, regulatory or audit obligations. In practical terms:

• Active account data: Retained for the duration of your account's active status plus a standard post-closure retention period.
• Transaction records: Financial transaction records are retained for a minimum of five years following the transaction date to meet financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years following account closure. Where an account was subject to a suspicious activity investigation, documents may be retained for longer.
• Support communications: Chat transcripts and email correspondence are retained for a period of two years from the date of the conversation, unless they relate to an unresolved dispute.
• Marketing consent records: Records of your opt-in and opt-out decisions are retained for the lifetime of your account to allow us to demonstrate compliance.

When data is no longer required and has reached the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a pk97 game player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team through live chat:

Please note that some rights are subject to limitations — for example, we cannot erase financial transaction records that we are legally required to retain. We will always explain clearly if a limitation applies to your specific request.

pk97 game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm your date of birth. Identity verification checks are performed to validate age claims.

If we discover or are informed that a person under 18 has registered and provided personal data, we will immediately close the account, delete the personal data collected, and return any deposits net of withdrawals already made. Any winnings generated will be forfeited.

Parents and guardians are encouraged to use parental control software on shared or family devices to prevent minors from accessing online gaming platforms. Always log out of your pk97 game account when leaving a shared device unattended.

pk97 game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised effective date shown at the top. We recommend reviewing this page periodically to stay informed. Continued use of the platform after an updated policy takes effect constitutes your acceptance of the revised terms.

For minor clarifications — such as fixing typos or adding examples that do not change the substance of the policy — we may update the page without prior notice. The effective date will still be updated to reflect any revision.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to report a potential data security concern, please contact the pk97 game support team. Our team is available 24 hours a day, seven days a week.

The fastest way to reach us is through the live chat feature on the platform or in the mobile app. For data-specific requests — such as a subject access request or a deletion request — you may also write to our dedicated data queries address through the support channel, and we will respond within 30 days.